In the transport industry, fuel management is something that no business can afford to get wrong, mainly because fuel is an ever-present constant that is crucial to any business that is operating a fleet – unless of course your vehicles are electric. As such, being a fuel manager is one of the most important jobs in the industry.
But what exactly does a fuel manager do? Why are they important and can they be replaced? In this blog, we’ll try to answer these questions so that we can demystify the intricacies of being a fuel manager.
What is fuel management?
To understand what a fuel manager does, we first need to understand what fuel management implies. As we highlight in the upcoming blog, fuel management is the control, maintenance, and measurement/monitoring of fuel consumption in the transport industry.
It is an essential speciality in the industry because of its ability to help businesses save money, optimise their fleets, and prevent theft or fraud. At the helm of any fuel management process is a skilled individual known as a fuel manager.
What is a fuel manager?
As a growing career that is becoming more and more lucrative for many people around the world, the role of the fuel manager is quite straightforward and uncomplicated. A fuel manager is responsible for many things which we highlight below. The job is suited for people with great analytical, mathematical, and communicational skills because of its nature.
A typical fuel manager will have to have a certain skill set (above and beyond a standard degree in science, business, or a related field) in order to do his/her job. Below, we’ll take a quick look at a few essential skills fuel managers have to give you an insight into the responsibilities of a competent fuel manager.
What does a fuel manager do?
Besides facilitating the operation of a fuel management system, fuel managers are responsible for several things, including:
Enforcing safety procedures
Fuel managers need to be able to:
- Implement operational guidelines as well as safety procedures on a fuel facility;
- Verify and delegate regular operations to ensure that everyone is following the correct safety procedures, and;
- Train and retrain workers in the correct safety procedures whenever necessary.
Providing a good experience for customers
Customers are key, and so fuel managers need to be able to unlock them. When ensuring the utmost customer service is maintained, fuel managers are responsible for:
- Training their staff to provide professional and courteous service to customers;
- Dealing with any problems that may negatively affect a customer’s experience, and;
- Train staff on how to enhance customer experiences, as well as to increase revenue, through suggestive selling.
Fuel managers also need to be able to take inventory of their goods. They need to be able to manage bulk fuel storage, manage cash operations, as well as work with fuel management systems to ensure that fuel is properly managed and monitored. If you’d like to learn more about what fuel managers do, get in touch with us today!